What are the phases of crisis encounters?

The phases of crisis encounters are well-structured to guide law enforcement officers in effectively managing and resolving situations marked by high stress and unpredictability. The option that includes engage, assess, and resolve accurately captures the essential components necessary for addressing a crisis.

Engagement is the initial phase where officers establish communication and gain the trust of individuals involved in the crisis. This step is crucial as it lays the groundwork for a constructive dialogue and helps to de-escalate tension.

Assessment follows, where officers gather information about the situation, including the individuals involved, the nature of the crisis, and any potential risks. This phase allows officers to understand the dynamics at play and determine the best course of action.

Finally, resolution focuses on implementing the best strategies developed from the assessment to effectively address and conclude the crisis. This phase may involve negotiation, intervention, or the provision of assistance.

By framing crisis encounters in these three phases—engage, assess, and resolve—officers are equipped to address crises systematically and compassionately, which is essential for effective law enforcement and community safety.